TERMS & CONDITIONS

SG TERMS OF SERVICE AGREEMENT
SneakerGeeks, LLC
Effective Date: 8/07/2025
1. INTRODUCTION AND ACCEPTANCE
1.1 Agreement Formation
These Terms of Service (“Terms,” “Agreement,” or “TOS”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and SneakerGeeks, LLC, a California limited liability company (“SneakerGeeks,” “Company,” “we,” “us,” or “our”), governing your access to and use of the SneakerGeeks platform, including our website, mobile applications, and related services (collectively, the “Platform”).
1.2 Electronic Agreement and Acceptance
By accessing or using the Platform, creating an account, clicking “I Agree,” “I Accept,” or similar buttons indicating acceptance, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease using the Platform.
In accordance with the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001-7031), your electronic acceptance of these Terms constitutes your legal signature and creates a binding contract between you and SneakerGeeks.
1.3 Company Information
SneakerGeeks, LLC is a limited liability company organized under the laws of the State of California, with its principal place of business located at:

1150 S. Olive St.
Los Angeles, CA 90015
Customer Service Contact Information:
Email: support@sneaksgeeks.world
Phone: +1.641.847.5429

2. DEFINITIONS AND SERVICE DESCRIPTION
2.1 Key Definitions
“Platform” refers to the SneakerGeeks website, mobile applications, and all related services, features, content, and functionality.
“Services” refers to the shoe cleaning, repairs, restoration, recycling, and delivery services offered by Service Providers through the Platform.
“Service Provider” refers to any individual or business that offers and provides Services through the Platform.
“Customer” refers to any User who purchases or requests Services through the Platform.
“User Content” refers to any information, data, text, photographs, videos, reviews, or other materials that Users submit to or through the Platform.
2.2 Platform Description
SneakerGeeks operates an online marketplace that connects Customers with Service Providers who offer shoe cleaning, repairs, restoration, recycling, and delivery services. The Platform facilitates the discovery, booking, payment, and review of these Services. SneakerGeeks does not itself provide the Services but rather serves as an intermediary between Customers and Service Providers.
2.3 Geographic Availability
The Platform is available only to Users who are residents of the United States. Certain features, Services, or promotions may be limited to specific geographic areas within the United States. SneakerGeeks reserves the right to restrict or limit access to the Platform based on a User’s location. Users are responsible for complying with all applicable local, state, and federal laws in their use of the Platform.
3. USER ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 Age Requirements
3.1.1 Customers
You must be at least sixteen (16) years of age to create an account and use the Platform as a Customer. If you are between the ages of sixteen (16) and eighteen (18), you represent that you have obtained parental or guardian consent to use the Platform, and your parent or guardian agrees to be bound by these Terms on your behalf.
3.1.2 Service Providers
You must be at least eighteen (18) years of age to register and use the Platform as a Service Provider. By registering as a Service Provider, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into binding contracts.
3.2 Account Registration and Security
3.2.1 Registration Requirements
To create an account, you must provide accurate, current, and complete information as prompted by the registration process. You agree to update your information promptly if any changes occur.
3.2.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify SneakerGeeks immediately of any unauthorized use of your account or any other breach of security. SneakerGeeks will not be liable for any loss or damage arising from your failure to protect your account credentials.
3.2.3 One Account Per User
You may maintain only one active account on the Platform. Creating multiple accounts or sharing accounts is prohibited.
3.3 Verification Process
3.3.1 Identity Verification
SneakerGeeks may, at its discretion, implement identity verification procedures for Users. You agree to cooperate with these procedures and provide any requested information. For Users under eighteen (18) years of age, we may require additional verification of parental or guardian consent.
3.3.2 Verification Limitations
While SneakerGeeks may implement verification procedures, we do not guarantee the identity, qualifications, or reliability of any User. You acknowledge that verification is limited in scope and effectiveness.
4. SERVICE PROVIDER REQUIREMENTS AND VERIFICATION
4.1 Service Provider Eligibility
To register and offer Services as a Service Provider on the Platform, you must:

Be at least eighteen (18) years of age;
Have the legal capacity to enter into binding contracts;
Possess any required licenses, permits, or certifications necessary to provide the Services you offer;
Comply with all applicable local, state, and federal laws and regulations; and
Successfully complete SneakerGeeks’ basic identity verification process.

4.2 Verification Process and Limitations
4.2.1 Basic Identity Verification
SneakerGeeks conducts basic identity verification of Service Providers, which may include verification of name, contact information, and payment details. This verification is limited in scope and is not a comprehensive background check.
4.2.2 Verification Disclaimer
IMPORTANT DISCLAIMER: SNEAKERGEEKS PERFORMS ONLY BASIC IDENTITY VERIFICATION OF SERVICE PROVIDERS. WE DO NOT CONDUCT COMPREHENSIVE BACKGROUND CHECKS, CRIMINAL HISTORY SEARCHES, PROFESSIONAL QUALIFICATION VERIFICATIONS, OR OTHER ADVANCED SCREENING PROCEDURES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT THEY BOOK SERVICES AT THEIR OWN RISK.
4.2.3 High-Volume Seller Verification
In accordance with California Civil Code § 1749.8.1, Service Providers who qualify as high-volume sellers (generating $20,000 or more in annual revenue from transactions on the Platform within California) may be subject to additional verification requirements, including but not limited to verification of bank account information, tax identification information, and government-issued identification.
4.3 Service Quality Standards
4.3.1 Service Provider Obligations
Service Providers agree to:

Provide Services in a professional, workmanlike manner;
Accurately represent their qualifications, capabilities, and the Services they offer;
Communicate promptly and professionally with Customers;
Honor all bookings and appointments made through the Platform;
Comply with all applicable industry standards and best practices; and
Maintain any necessary insurance, licenses, or permits required to provide their Services.

4.3.2 No Guarantee of Service Quality
SneakerGeeks does not guarantee the quality, safety, or legality of Services offered by Service Providers. Customers acknowledge that they book Services at their own risk and discretion.
5. PAYMENT TERMS AND FEE STRUCTURE
5.1 Commission Structure
5.1.1 Service Provider Commission
SneakerGeeks charges Service Providers a commission equal to ten percent (10%) of the total transaction amount for each completed Service booked through the Platform. This commission is automatically deducted from the payment made to the Service Provider.
5.1.2 Fee Transparency
In accordance with California Civil Code § 1770 (SB 478), all fees charged by SneakerGeeks are clearly disclosed to both Customers and Service Providers prior to the completion of any transaction. The total price displayed to Customers includes all mandatory fees and charges.
5.2 Payment Processing
5.2.1 Payment Methods
The Platform accepts various payment methods, which may include credit cards, debit cards, and digital payment services. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.
5.2.2 Payment Authorization
By initiating a transaction on the Platform, you authorize SneakerGeeks to charge the payment method you provide for the full amount of the transaction, including the Service cost, applicable taxes, and any other disclosed fees.
5.2.3 Payment Processing and Security
SneakerGeeks uses third-party payment processors to handle payment transactions. These processors are subject to their own terms of service and privacy policies. SneakerGeeks implements industry-standard security measures to protect payment information but does not store complete credit card information on its servers.
5.3 Refunds and Cancellations
5.3.1 Cancellation Policy
Cancellation policies may vary by Service Provider. The applicable cancellation policy will be disclosed to Customers prior to booking. Customers who cancel in accordance with the applicable cancellation policy may be entitled to a full or partial refund, as specified in the policy.
5.3.2 Service Quality Disputes
In the event of a dispute regarding Service quality, SneakerGeeks may, at its sole discretion, issue a refund or credit to the Customer. The maximum refund or credit amount for any single transaction is two hundred dollars ($200), regardless of the original transaction amount.
5.3.3 Refund Processing
Approved refunds will be processed to the original payment method used for the transaction. Refund processing times may vary depending on the payment method and financial institutions involved.
5.4 Recurring Payments and Subscriptions
If the Platform offers subscription services or recurring payment options, such services will be clearly identified as such, and you will be informed of all material terms before enrollment, in accordance with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.). You may cancel recurring payments at any time through your account settings or by contacting customer service.
6. USER CONTENT AND INTELLECTUAL PROPERTY RIGHTS
6.1 User Content Ownership
6.1.1 Retention of Ownership
You retain all ownership rights to the User Content you submit to or through the Platform, including but not limited to photographs, videos, reviews, comments, and other materials.
6.1.2 License Grant to SneakerGeeks
By submitting User Content to the Platform, you grant SneakerGeeks a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with:

Operating and providing the Platform and its features and services;
Marketing and promoting the Platform and SneakerGeeks’ services;
Developing and improving the Platform and SneakerGeeks’ services; and
Any other purpose related to SneakerGeeks’ business.

This license continues even if you stop using the Platform, except for User Content that you delete from the Platform or that is deleted upon termination of your account.
6.1.3 License Grant to Other Users
You also grant each User of the Platform a non-exclusive license to access your User Content through the Platform and to use, reproduce, distribute, and display such User Content as permitted through the functionality of the Platform and under these Terms.
6.2 User Content Representations and Warranties
By submitting User Content to the Platform, you represent and warrant that:

You own or have the necessary rights, licenses, consents, and permissions to use and authorize SneakerGeeks to use the User Content as described in these Terms;
The User Content does not infringe upon the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party;
The User Content complies with these Terms and all applicable laws and regulations; and
The User Content is not false, misleading, defamatory, obscene, pornographic, harassing, threatening, abusive, or otherwise objectionable.

6.3 SneakerGeeks Intellectual Property
6.3.1 Platform Content
All content provided by SneakerGeeks on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of SneakerGeeks or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
6.3.2 Trademarks
The SneakerGeeks name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SneakerGeeks or its affiliates. You may not use such marks without the prior written permission of SneakerGeeks.
6.3.3 Limited License to Use Platform
SneakerGeeks grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purposes, subject to your compliance with these Terms.
6.4 Prohibited Content
You agree not to submit User Content that:

Infringes upon the intellectual property rights of any third party;
Is false, misleading, or deceptive;
Is defamatory, obscene, pornographic, vulgar, or offensive;
Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
Promotes illegal or harmful activities or substances;
Violates any applicable law, regulation, or these Terms; or
Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.

SneakerGeeks reserves the right to remove any User Content that violates these Terms or that SneakerGeeks otherwise deems objectionable, in its sole discretion.
7. PLATFORM LIABILITY LIMITATIONS AND DISCLAIMERS
7.1 “As-Is” Service Provision
THE PLATFORM AND ALL SERVICES OFFERED THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SNEAKERGEEKS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
7.2 No Warranties Regarding Services or Service Providers
SNEAKERGEEKS MAKES NO WARRANTY, REPRESENTATION, OR GUARANTEE REGARDING THE QUALITY, ACCURACY, RELIABILITY, LEGALITY, OR SAFETY OF ANY SERVICES OFFERED BY SERVICE PROVIDERS THROUGH THE PLATFORM. SNEAKERGEEKS DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE PROVIDER OR THE SERVICES THEY OFFER.
7.3 Limitation of Liability
7.3.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNEAKERGEEKS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE PLATFORM OR SERVICES.
7.3.2 Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SNEAKERGEEKS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO SNEAKERGEEKS FOR USE OF THE PLATFORM AND SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).
7.3.3 Essential Purpose
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SNEAKERGEEKS AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
7.4 Risk Assumption by Users
7.4.1 Customer Risk Assumption
AS A CUSTOMER, YOU ACKNOWLEDGE AND AGREE THAT YOU USE THE PLATFORM AND BOOK SERVICES AT YOUR OWN RISK. YOU ASSUME ALL RISKS ASSOCIATED WITH DEALING WITH SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO RISKS RELATED TO PROPERTY DAMAGE, PERSONAL INJURY, UNSATISFACTORY SERVICE QUALITY, AND FRAUD.
7.4.2 Service Provider Risk Assumption
AS A SERVICE PROVIDER, YOU ACKNOWLEDGE AND AGREE THAT YOU OFFER AND PROVIDE SERVICES AT YOUR OWN RISK. YOU ASSUME ALL RISKS ASSOCIATED WITH PROVIDING SERVICES TO CUSTOMERS, INCLUDING BUT NOT LIMITED TO RISKS RELATED TO PROPERTY DAMAGE, PERSONAL INJURY, PAYMENT DISPUTES, AND CUSTOMER COMPLAINTS.
7.5 Indemnification
You agree to indemnify, defend, and hold harmless SneakerGeeks, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:

Your violation of these Terms;
Your User Content;
Your use of the Platform or Services;
Your interaction with any Service Provider or Customer; or
Your violation of any rights of another person or entity.

SneakerGeeks reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with SneakerGeeks in asserting any available defenses.
8. PRIVACY AND DATA PROTECTION
8.1 Privacy Policy
SneakerGeeks’ collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, available at https://www.sneaksgeeks.world/privacy-policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, storage, and disclosure of your personal information as described in the Privacy Policy.
8.2 California Consumer Privacy Act (CCPA) Compliance
8.2.1 Consumer Rights
In accordance with the California Consumer Privacy Act (Civil Code § 1798.100 et seq.), California residents have the following rights regarding their personal information:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

8.2.2 Exercising Your Rights
To exercise your CCPA rights, you may submit a request through your account settings, by emailing support@sneaksgeeks.world, or by calling +1.641.847.5429. We will respond to verifiable consumer requests within 45 days.
8.2.3 Global Privacy Control Signal
SneakerGeeks recognizes and honors the Global Privacy Control (GPC) signal as a valid request to opt-out of the sale or sharing of personal information.
8.3 Data Collection and Use
8.3.1 Minimal Data Collection
SneakerGeeks adheres to a minimal data collection approach, collecting only the personal information necessary to provide the Platform and Services. This includes:

Account information (name, email address, phone number);
Payment information (processed through secure third-party payment processors);
Service history and preferences;
Communications with SneakerGeeks and other Users;
Device and usage information; and
Location information (with your consent).

8.3.2 Data Use Limitations
SneakerGeeks uses personal information only for the purposes disclosed in the Privacy Policy, which include:

Providing and improving the Platform and Services;
Processing transactions and sending related information;
Responding to your requests and communications;
Personalizing your experience;
Marketing and promotional purposes (subject to your opt-out rights); and
Complying with legal obligations.

8.4 Data Retention and Deletion
8.4.1 Retention Period
SneakerGeeks retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes.
8.4.2 Account Closure and Data Deletion
Upon account closure, SneakerGeeks will automatically delete your personal information within fourteen (14) days, except for information that:

Is necessary to comply with legal obligations;
Is necessary to prevent fraud or abuse;
Has been anonymized or aggregated; or
Has been shared with or transferred to third parties in accordance with the Privacy Policy.

8.5 Data Security
8.5.1 Security Measures
SneakerGeeks implements industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure data storage.
8.5.2 Data Breach Notification
In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, SneakerGeeks will notify affected Users promptly and without unreasonable delay, in accordance with applicable law. Notification will include a description of the breach, the types of information affected, steps SneakerGeeks is taking to address the breach, and recommendations for Users to protect themselves.
9. DISPUTE RESOLUTION
9.1 Platform-Mediated Service Quality Disputes
9.1.1 Initial Resolution Process
If a Customer is dissatisfied with Services provided by a Service Provider, the Customer should first attempt to resolve the issue directly with the Service Provider. If direct resolution is unsuccessful, the Customer may submit a formal complaint to SneakerGeeks through the Platform within seven (7) days of Service completion.
9.1.2 SneakerGeeks Review and Decision
SneakerGeeks will review the complaint, gather information from both parties, and make a final decision regarding resolution, which may include:

No action, if the complaint is deemed unsubstantiated;
Partial or full refund to the Customer (not to exceed $200);
Platform credit to the Customer (not to exceed $200);
Requiring the Service Provider to remedy the issue; or
Other appropriate remedies as determined by SneakerGeeks.

9.1.3 Final Decision Authority
SneakerGeeks’ decision regarding service quality disputes is final and binding on both the Customer and Service Provider. By using the Platform, you agree to accept SneakerGeeks’ decision in these matters.
9.2 Disputes Between Users and SneakerGeeks
9.2.1 Mediation Requirement
For any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (excluding service quality disputes covered in Section 9.1), you agree to first attempt to resolve the dispute informally by contacting SneakerGeeks at support@sneaksgeeks.world. If the dispute cannot be resolved informally, you and SneakerGeeks agree to participate in non-binding mediation conducted by a mutually agreed-upon mediator in Los Angeles, California.
9.2.2 Arbitration Agreement
If mediation fails to resolve the dispute within sixty (60) days of the initial mediation request, you and SneakerGeeks agree to resolve the dispute through binding arbitration in accordance with the Federal Arbitration Act (9 U.S.C. § 1-16) and the following terms:

Arbitration Location: The arbitration will take place in Los Angeles, California, unless you and SneakerGeeks agree otherwise. In accordance with California Civil Code § 1281.65, if you primarily reside in California, you may request that the arbitration take place in the county of your primary residence.
Arbitration Rules: The arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures or, if the dispute involves $250,000 or less, its Streamlined Arbitration Rules and Procedures.
Arbitrator Selection: The arbitration will be conducted by a single arbitrator with experience in internet and e-commerce law, selected in accordance with the applicable JAMS rules.
Arbitrator Authority: The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration, including the scope, interpretation, and enforceability of this arbitration agreement.
Arbitration Costs: SneakerGeeks will pay all arbitration filing fees and arbitrator’s fees for claims under $10,000, unless the arbitrator finds the claim frivolous. For claims over $10,000, the payment of filing fees and arbitrator’s fees will be governed by the applicable JAMS rules.
No Class Actions: YOU AND SNEAKERGEEKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to SneakerGeeks at 1150 S. Olive St., Los Angeles, CA 90015 within thirty (30) days of first accepting these Terms.

9.2.3 Small Claims Court Option
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction.
9.2.4 Injunctive Relief
Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of the obligation to arbitrate.
9.3 Governing Law
These Terms and any dispute arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than California.
10. PROHIBITED USES AND ENFORCEMENT
10.1 Prohibited Activities
You agree not to engage in any of the following prohibited activities:

Violating any applicable law, regulation, or these Terms;
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
Interfering with or disrupting the Platform or servers or networks connected to the Platform;
Attempting to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform;
Using the Platform to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature;
Using any robot, spider, scraper, or other automated means to access the Platform for any purpose;
Bypassing any measures SneakerGeeks may use to prevent or restrict access to the Platform;
Engaging in any harassing, intimidating, predatory, or stalking conduct;
Using the Platform to advertise or offer to sell goods or services for any commercial purpose not expressly authorized by SneakerGeeks;
Engaging in price fixing, bid rigging, or other anti-competitive practices;
Submitting false, misleading, or deceptive reviews or feedback;
Creating multiple accounts or sharing account credentials; or
Encouraging or enabling any other individual to do any of the foregoing.

10.2 Enforcement Actions
10.2.1 Monitoring and Investigation
SneakerGeeks reserves the right, but has no obligation, to monitor the Platform for violations of these Terms. SneakerGeeks may investigate any reported or suspected violation and take any action that it deems appropriate.
10.2.2 Enforcement Measures
If SneakerGeeks determines, in its sole discretion, that you have violated these Terms, SneakerGeeks may take any of the following actions:

Issue a warning;
Temporarily suspend your account;
Permanently terminate your account;
Remove or block access to your User Content;
Limit your access to certain features or functions of the Platform;
Ban you from the Platform;
Report you to law enforcement authorities; or
Take legal action against you.

10.2.3 No Waiver
SneakerGeeks’ failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of SneakerGeeks.
11. ACCOUNT TERMINATION AND SUSPENSION
11.1 Termination for Violations
11.1.1 Immediate Termination
SneakerGeeks reserves the right to immediately terminate or suspend your account and access to the Platform, without prior notice or liability, if SneakerGeeks determines, in its sole discretion, that you have violated these Terms, engaged in fraudulent or illegal activity, or otherwise engaged in conduct that may harm SneakerGeeks, the Platform, or other Users.
11.1.2 Effect of Termination for Violations
Upon termination for violations:

Your access to the Platform will be immediately revoked;
Any pending transactions may be cancelled;
You will not be entitled to any refunds for any unused portion of subscription fees or other prepaid fees;
You remain liable for all amounts due up to and including the date of termination; and
SneakerGeeks may delete your User Content and account information in accordance with its data retention policies.

11.2 Termination for Non-Violation Reasons
11.2.1 Termination by SneakerGeeks
SneakerGeeks may terminate your account and access to the Platform for non-violation reasons by providing you with at least thirty (30) days’ prior written notice.
11.2.2 Termination by User
You may terminate your account at any time by following the account closure procedures in your account settings or by contacting support@sneaksgeeks.world. Termination will be effective upon processing of your request.
11.2.3 Effect of Non-Violation Termination
Upon termination for non-violation reasons:

Your access to the Platform will be revoked upon the effective date of termination;
Pending transactions may be completed or cancelled, at SneakerGeeks’ discretion;
You may be entitled to refunds for any unused portion of subscription fees or other prepaid fees, in accordance with SneakerGeeks’ refund policies;
You remain liable for all amounts due up to and including the date of termination; and
SneakerGeeks will delete your personal information in accordance with Section 8.4.2 of these Terms.

11.3 Post-Termination Obligations
11.3.1 Survival of Terms
The following provisions of these Terms will survive termination: Sections 6 (User Content and Intellectual Property Rights), 7 (Platform Liability Limitations and Disclaimers), 9 (Dispute Resolution), 11.3 (Post-Termination Obligations), and 13 (General Provisions).
11.3.2 Continuing Obligations
Termination does not relieve you of any obligations incurred prior to termination, including payment obligations for Services rendered or other fees incurred.
12. MODIFICATIONS AND UPDATES
12.1 Modifications to the Terms
12.1.1 Right to Modify
SneakerGeeks reserves the right to modify these Terms at any time. Material changes will be effective thirty (30) days after notice is provided. Non-material changes will be effective immediately upon posting of the updated Terms.
12.1.2 Notice of Material Changes
SneakerGeeks will provide notice of material changes to these Terms by:

Sending an email to the email address associated with your account;
Displaying a prominent notice on the Platform; or
Other reasonable means designed to notify you of the changes.

12.1.3 User Right to Terminate
If you do not agree with the modified Terms, you may terminate your account as provided in Section 11.2.2. Your continued use of the Platform after the effective date of the modified Terms constitutes your acceptance of the modified Terms.
12.2 Modifications to the Platform
12.2.1 Platform Changes
SneakerGeeks reserves the right to modify, suspend, or discontinue the Platform or any part thereof, temporarily or permanently, with or without notice. SneakerGeeks will use reasonable efforts to provide advance notice of material changes to the Platform.
12.2.2 No Liability for Modifications
SneakerGeeks shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform or any part thereof.
12.3 Modifications to Fees and Payment Terms
12.3.1 Fee Changes
SneakerGeeks may change its fees and payment terms at any time. Changes to fees for existing subscription plans will be effective thirty (30) days after notice is provided. Changes to fees for new subscriptions or one-time transactions will be effective immediately.
12.3.2 Notice of Fee Changes
SneakerGeeks will provide notice of fee changes by:

Sending an email to the email address associated with your account;
Displaying a prominent notice on the Platform; or
Other reasonable means designed to notify you of the changes.

13. GENERAL PROVISIONS
13.1 Entire Agreement
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and SneakerGeeks concerning your use of the Platform and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and SneakerGeeks regarding the Platform.
13.2 Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Instead, such provision shall be modified and limited in its effect to the extent necessary to cause it to be enforceable, or if such modification is not possible, shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
13.3 No Agency Relationship
No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by these Terms. SneakerGeeks is not an agent or representative of any Service Provider, and Service Providers are not agents or representatives of SneakerGeeks.
13.4 Assignment
13.4.1 Assignment by SneakerGeeks
SneakerGeeks may assign these Terms, in whole or in part, to any person or entity at any time with or without your consent.
13.4.2 Assignment by User
You may not assign, transfer, or sublicense these Terms or any rights or obligations hereunder without SneakerGeeks’ prior written consent. Any attempted assignment in violation of this provision shall be null and void.
13.5 Force Majeure
SneakerGeeks shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, labor disputes, power failures, network failures, or acts of government.
13.6 Notices
13.6.1 Notices to Users
SneakerGeeks may provide notices to you by:

Sending an email to the email address associated with your account;
Posting a notice on the Platform; or
Any other method reasonably designed to reach you.

13.6.2 Notices to SneakerGeeks
You may provide notices to SneakerGeeks by:

Sending an email to support@sneaksgeeks.world; or
Sending a letter by certified mail, return receipt requested, to:

SneakerGeeks, LLC
1150 S. Olive St.
Los Angeles, CA 90015
13.7 No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and SneakerGeeks.
13.8 Section Headings
The section headings in these Terms are for convenience only and have no legal or contractual effect.
13.9 Contact Information
If you have any questions about these Terms, please contact SneakerGeeks at:
Email: support@sneaksgeeks.world
Phone: +1.641.847.5429
Address: 1150 S. Olive St., Los Angeles, CA 90015
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS.

TERMS & CONDITIONS

Be at least eighteen (18) years of age;

Have the legal capacity to enter into binding contracts;

Possess any required licenses, permits, or certifications necessary to provide the Services you offer;

Comply with all applicable local, state, and federal laws and regulations; and

Successfully complete SneakerGeeks’ basic identity verification process.

Provide Services in a professional, workmanlike manner;

Accurately represent their qualifications, capabilities, and the Services they offer;

Communicate promptly and professionally with Customers;

Honor all bookings and appointments made through the Platform;

Comply with all applicable industry standards and best practices; and

Maintain any necessary insurance, licenses, or permits required to provide their Services.

Operating and providing the Platform and its features and services;

Marketing and promoting the Platform and SneakerGeeks’ services;

Developing and improving the Platform and SneakerGeeks’ services; and

Any other purpose related to SneakerGeeks’ business.

You own or have the necessary rights, licenses, consents, and permissions to use and authorize SneakerGeeks to use the User Content as described in these Terms;

The User Content does not infringe upon the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party;

The User Content complies with these Terms and all applicable laws and regulations; and

The User Content is not false, misleading, defamatory, obscene, pornographic, harassing, threatening, abusive, or otherwise objectionable.

Infringes upon the intellectual property rights of any third party;

Is false, misleading, or deceptive;

Is defamatory, obscene, pornographic, vulgar, or offensive;

Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;

Promotes illegal or harmful activities or substances;

Violates any applicable law, regulation, or these Terms; or

Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.

Your violation of these Terms;

Your User Content;

Your use of the Platform or Services;

Your interaction with any Service Provider or Customer; or

Your violation of any rights of another person or entity.

Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.

Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

Account information (name, email address, phone number);

Payment information (processed through secure third-party payment processors);

Service history and preferences;

Communications with SneakerGeeks and other Users;

Device and usage information; and

Location information (with your consent).

8.3.2 Data Use Limitations SneakerGeeks uses personal information only for the purposes disclosed in the Privacy Policy, which include:

Providing and improving the Platform and Services;

Processing transactions and sending related information;

Responding to your requests and communications;

Personalizing your experience;

Marketing and promotional purposes (subject to your opt-out rights); and

Complying with legal obligations.

Is necessary to comply with legal obligations;

Is necessary to prevent fraud or abuse;

Has been anonymized or aggregated; or

Has been shared with or transferred to third parties in accordance with the Privacy Policy.

No action, if the complaint is deemed unsubstantiated;

Partial or full refund to the Customer (not to exceed $200);

Platform credit to the Customer (not to exceed $200);

Requiring the Service Provider to remedy the issue; or

Other appropriate remedies as determined by SneakerGeeks.

Arbitration Rules: The arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures or, if the dispute involves $250,000 or less, its Streamlined Arbitration Rules and Procedures.

Arbitrator Selection: The arbitration will be conducted by a single arbitrator with experience in internet and e-commerce law, selected in accordance with the applicable JAMS rules.

Arbitrator Authority: The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration, including the scope, interpretation, and enforceability of this arbitration agreement.

Arbitration Costs: SneakerGeeks will pay all arbitration filing fees and arbitrator’s fees for claims under $10,000, unless the arbitrator finds the claim frivolous. For claims over $10,000, the payment of filing fees and arbitrator’s fees will be governed by the applicable JAMS rules.

No Class Actions: YOU AND SNEAKERGEEKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to SneakerGeeks at 1150 S. Olive St., Los Angeles, CA 90015 within thirty (30) days of first accepting these Terms.

Violating any applicable law, regulation, or these Terms;

Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;

Interfering with or disrupting the Platform or servers or networks connected to the Platform;

Attempting to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform;

Using the Platform to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature;

Using any robot, spider, scraper, or other automated means to access the Platform for any purpose;

Bypassing any measures SneakerGeeks may use to prevent or restrict access to the Platform;

Engaging in any harassing, intimidating, predatory, or stalking conduct;

Using the Platform to advertise or offer to sell goods or services for any commercial purpose not expressly authorized by SneakerGeeks;

Engaging in price fixing, bid rigging, or other anti-competitive practices;

Submitting false, misleading, or deceptive reviews or feedback;

Creating multiple accounts or sharing account credentials; or

Encouraging or enabling any other individual to do any of the foregoing.

Issue a warning;

Temporarily suspend your account;

Permanently terminate your account;

Remove or block access to your User Content;

8.3.2 Data Use Limitations
SneakerGeeks uses personal information only for the purposes disclosed in the Privacy Policy, which include:

13.6.2 Notices to SneakerGeeks
You may provide notices to SneakerGeeks by: